This quick information service is ideal to get answers to brief factual questions. You can expect a response from us within 24 hours on business days. Priority will be given to questions of Joliet customers. If your question relates to genealogy or local history, we ask that you please visit our Main library, where we can assist you. For those who live outside the Joliet area who are requesting genealogy or local history research, please allow up to 10 business days for a response. This initial response may advise you of our fees and services.