Interlibrary Loan(ILL) FAQs
What is an interlibrary loan?
Interlibrary loan is the service whereby a user of one library can borrow materials owned by another library.
Who is eligible for this service?
All Joliet Public Library cardholders and reciprocal borrowers are eligible for this service as long as they are in good standing, meaning they don’t have delinquent charges or overdue items.
What type of library materials can be requested via interlibrary loan?
Books, articles, DVDs, CDs, Audiobooks and microfilms can be requested via interlibrary loan. Their availability depends on the policies of the owning libraries. New, popular and high-cost materials are often unavailable.
How can I request an interlibrary loan?
There are several ways to submit an interlibrary loan request to us:
Place an interlibrary loan request using our Pinnacle Catalog, but make sure that you change the All Pinacle Libraries tab into WorldCat Libraries Worldwide. If you use the Pinnacle Catalog, you will be able to see your interlibrary loan placement when you view your library account.
Place an interlibrary loan request using the library’s database FirstSearch WorldCat located under Online Resources A to Z on our website, but be aware that if you use the database instead of the Pinnacle Catalog, you will not be able to see your interlibrary loan placement when you view your library account.
Stop by at our Information Services Desk located on the second floor, and ask one of the reference librarians to assist you with your interlibrary loan request.
Call our Main Building at 815-740-2660 and ask for Information Services Department regarding an interlibrary loan request.
Submit an email request to ILL@jolietlibrary.org and include the author’s name and the title of the item you are requesting, as well as your library card barcode.
What happens after I request an interlibrary loan?
Once you submit your interlibrary loan request, it will be processed by a library staff member who will request the desired item from available libraries, and contact you when/if the item arrives.
Is there a fee to request an interlibrary loan?
There is no fee for this service, as the Joliet Public Library will make the effort to obtain the desired item from a non-charging lender. However, sometimes the item can be found only at libraries that request a fee for sending it to us. In a situation like this, a library staff member will contact you and asks you if you are willing to supply the requested fee in order to obtain the item.
How long is the waiting period for an interlibrary loan to arrive?
Depending on the availability of the item and the location of the library (some libraries are out-of-state) it may take anywhere from one (1) to six (6) weeks for an item to be obtained.
What is the check - out period for interlibrary loan materials?
The check – out period is determined by the lending library, but in general it varies between 2 (two) and four (4) weeks.
Can I renew interlibrary loan materials?
Interlibrary loan materials can be renewed pending approval from the library that owns them. To request a renewal, please give us a call one week before the item is due to allow us enough time to obtain permission for renewal from the lending library. You will receive a call from a library staff member with a notification whether or not the item was renewed.
What happens if I lose an interlibrary loan item?
Overdue, lost, or damaged interlibrary loan items will result in fines/charges just as they would if they were borrowed from the Joliet Public Library.
What if my interlibrary request can’t be filled?
Sometimes your interlibrary loan request can be denied, because the item is new, checked out, or because the libraries that own the item are unwilling to lend it. In a situation like this, you are not put on a waiting list. You will have to retry your request at a later time.
If the item I am requesting can’t be obtained through interlibrary loan, can I ask that the library purchases the item?
If the item cannot be obtained through ILL you may request that we purchase the item for our collection. The book selectors would evaluate the request using our Collection Development Policy. A selector would let you know if the library purchased the item.